Shipping Policy
The Outfitters Shop at Zoar Outdoor works to have all orders shipped within 24 hours of when the order was placed. Orders placed on a holiday or weekend will be shipped the next business day. We ship all items, except kayaks, canoes and paddles via USPS Priority Mail, unless otherwise requested. Items less than 1lb will be shipped USPS Ground. Shipping costs may vary due to weight and shipping destination.
Kayaks and canoes are shipped via LTL freight carriers (less-then-truck load) and paddles are shipped FedEx Ground. Transit times correlate to business days. In most cases USPS and FedEx deliver within 1-5 business days, however orders to Hawaii and Alaska may require additional time and cost.
If you need to have your package expedited, please contact us at (413) 339-4010 with your request. Shipping prices on expedited orders are determined by the destination zip code and actual weight/size of package.
Oversized packages may require additional shipping charges. Additional charges may be required for delivery to Alaska or Hawaii.
Kayak, Canoe and SUP Shipping
Shipping charges range between $200 - $800 to ship to a Freight Terminal within the continental US on new kayaks! *Due to reduced price of sale or used kayaks we can not offer the a discounted shipping rate. If shipping is needed we will contact you with a quote to the nearest freight terminal.
In general, we will set-up shipment to the nearest freight terminal to the shipment address given. Customers will then be able to dock pick-up from the freight terminal when the boat arrives. While we do our best to set a base shipping rate that covers most shipments additional costs are sometimes required due to increasing shipping rates and the size of whitewater kayaks, canoes and SUPs. Kayak, canoe and SUP shipping rates are based on delivery to a freight terminal or commercial address. Freight companies consider any boat over 8' as oversized freight and now are charging additional fees. In some cases there may be additional costs due to location or remoteness of the terminal. Commercial addresses often have similar rates to freight terminals. If you have a commercial address that is willing to accept your freight they must meet the following criteria: the commercial location must have a loading dock, be able to receive a freight truck and have regular business hours. Additional shipping charges may be required if shipping to a business location that requires special handling, not considered a commercial address (i.e. High School). Residential delivery is also possible but does require additional shipping charges. If residential delivery is needed please call or email us for a shipping quote. If you would like to know the exact cost of shipment pre-purchase please contact us toll free at (800) 532 7483 or email [email protected] with your request and address or zipcode.
- We will start with creating a shipping quote to the nearest freight terminal to the given shipping address and provide you with the freight terminal location.
- If there's a difference in price that can not be covered we will invoice you for any additional shipping costs prior to shipment.
- Your craft will be wrapped in cardboard or a bedding like sheet and covered in a plastic wrap- these items are reused from when we receive kayaks and may have small tears in materials and other wear, but we take pride in protecting your new craft.
- When the terms of shipment are confirmed we will set-up a pickup with the freight company. Shipping freight is not like other forms of shipping, LTL (less than truck load) freight tries to fill a truckload with multiple shipments and as such it can take 1-5 days typically for a truck to reach us after the pick-up is scheduled. Typical travel time varies from 1-10 days depending on location. Please have patience with your freight shipments.
- Once the freight truck picks up your craft from our location we will then be able to provide you with the pro/tracking number.
- For most of our shipments that end with dock pick-up, the freight company will call you when the craft is available to pick-up from the freight terminal and provide any necessary instructions. They may also call for residential delivery to set-up a drop-off.
- Please carefully inspect the shipment outside and inside for any signs of damage prior to signing for any shipments. Take photos of any damage. It can be impossible to file a claim for damage after shipments are signed for and you may be responsible for any damages incurred during shipping if not noted at the time of pick-up. Minor scuffs can happen during shipments and may not be covered.
Paddle Shipping
Paddles fit into the oversized category and therefore require additional shipping charges. We ship all paddles via FedEx Ground (2-7 days). Shipping charges range from $60 - $80 depending on the shipping destination. Additional charges may be needed due to rising shipping costs.
| Destination | Price |
| Eastern US | $60.00 |
| Midwest/Southern US | $70.00 |
| Western US | $80.00 |